Shipping policy
Last updated: August 5, 2026
Thank you for shopping with Chez Edene. Please read our shipping policy carefully so you know what to expect when ordering from us.
1. Order Processing
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Destinations
We currently ship to Canada and the United States. For inquiries about shipping to other countries, please contact us at chezedene@gmail.com.
3. Estimated Delivery Times
Delivery times are estimates and may vary depending on your location and carrier:
- Canada: 7–14 business days
- United States: 10–20 business days
Please note that these are estimates and are not guaranteed. Delays may occur due to customs clearance, carrier delays, or other circumstances beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically at checkout.
5. Customs, Duties & Taxes
For international orders, customs fees, duties, and taxes may apply upon delivery and are the sole responsibility of the customer. Chez Edene is not responsible for any additional charges imposed by your country's customs authority.
6. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.
7. Lost or Stolen Packages
Chez Edene is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost in transit, please contact us within 7 days of the expected delivery date and we will do our best to assist you.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery at info@chezedene.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.
9. Contact Us
For any shipping-related questions, please reach out to us at: 📧 info@chezedene.com 📞 +1 (587) 408-7077