Refund policy
At Chez Edene, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Returns
Due to the nature of our products (wigs, hair extensions, and beauty items), we accept returns within 14 days of delivery, provided the item is:
- Unworn, unaltered, and in its original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
For hygiene reasons, we cannot accept returns on items that have been worn, washed, or altered in any way.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Refundable Items
The following items are not eligible for a refund:
- Items marked as final sale
- Items returned after 14 days of delivery
- Items that show signs of wear, damage, or alteration
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery at info@chezedene.com with your order number and photos of the issue. We will make it right at no additional cost to you.
Exchanges
We offer exchanges for the same item in a different style or color, subject to availability. Please contact us to initiate an exchange.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or wrong item sent).
Contact Us
For any questions about your return or refund, please reach out to us at: 📧 info@chezedene.com 📞 +1 (587) 408-7077